Introducing NGAGE Pulse
NGAGE Pulse is our Integrated Intranet Feedback and Survey Tool. It’s a game-changing extension to our comprehensive SharePoint Analytics platform.
In simple terms, a successful intranet is one that, for each target audience, provides…
- fresh news and content that consistently engages
- highly adopted, high-added value in-page functionality
- a Search function that really delivers.
Under each of these headings, NGAGE provides myriad KPIs to support continuous improvement. Because, for each target audience, it tracks and measures user behaviors that indicate user engagement and satisfaction – such as the readership of content, interactions with key web parts, and clicks on Search results.
But wouldn’t it be good to combine those insights with real user feedback? Well now you can.
With NGAGE Pulse embedded in your intranet management culture and process you can be more agile and measurably more successful.
What is NGAGE Pulse?
Behavioral analytics tell you what your users do. NGAGE Pulse allows those same users to tell you why – and what you could do better.
By combining behavioral data with direct user input, organizations gain a deeper, more actionable understanding of intranet performance.
Key Features of NGAGE Pulse
Simple, Fast and Friendly
Design and launch targeted NGAGE Pulse surveys from the in-page NGAGE Blade. Zero technical skills or support required.
Precision Audience Targeting
Combine multiple user profile filters to request feedback from tightly targeted roles, teams and/or regions, enhancing survey meaning and relevance.
Contextual Feedback Collection
Targeted NGAGE Pulse surveys collect feedback on specific pages, content and features, as part of the live user experience.
Real-Time Reporting
Track and review participation levels, ratings and feedback by Department, Location and Job Title in real-time in the in-page NGAGE Blade.
Uniquely Holistic Perspective
Review results in the NGAGE Blade – and Excel and Power BI – alongside the hard behavioral data being collected concurrently by NGAGE.
From Insight to Impact
The real value of NGAGE Pulse lies in its ability to turn feedback into action. By embedding it into your intranet governance and continuous improvement processes, you can:
- Identify and respond quickly to real user needs
- Validate changes and improvements
- Build a more user-centric intranet
- Demonstrate measurable success over time
Final Thoughts
A truly successful intranet isn’t just measured by usage, it’s defined by user satisfaction and impact. NGAGE Pulse empowers you to understand both, bringing together behavioral data and feedback in one seamless experience.
NGAGE Pulse brings a new class of KPIs to defining and driving intranet performance. The combination of real user voices with hard behavioral data will strengthen conversations with stakeholders around intranet roadmaps and investment decisions.
NGAGE Pulse will be a favorite tool for Knowledge Management and Internal Communications professionals because it enables them to continuously experiment, listen, and refine the user experience for each of their target audiences.
We’re excited to see how our customers will use it.
FAQs
1. What is NGAGE Pulse?
NGAGE Pulse is an integrated intranet feedback and survey tool that works alongside the NGAGE SharePoint Analytics platform. It allows organizations to collect real-time user feedback directly within the intranet experience.
2. How is NGAGE Pulse different from traditional survey tools?
Unlike standalone survey tools, NGAGE Pulse is embedded within your intranet. It combines user feedback with behavioral analytics, giving you both the “what” (user actions) and the “why” (user sentiment) in one place.
3. Do I need technical skills to create surveys?
No. NGAGE Pulse is designed to be simple, fast, and user-friendly.
4. Can I analyze results across different segments?
Yes. Feedback can be analyzed by Department, Location, Job Title, and other attributes, helping you identify trends and insights across different audiences.
5. Who is NGAGE Pulse designed for?
NGAGE Pulse is ideal for Internal Communications teams, Knowledge Management professionals, and intranet managers who want to create more engaging, user-centric digital workplaces.