Short Stories from KM&I for Legal
I used to visit NYC many times a year. With more of our customers based there than in any other city, I could spend a few days rolling from meeting to meeting. A mix of in-person workshops (remember them?), aligning roadmaps and migration plans, and doing whatever I could to help my customers be more successful.
With the new normal of remote working that is simply no longer viable. Nobody’s home. Or, should I say, that’s mostly where they are.
Hence, my third KM&I for Legal was also only my third visit to NYC since 2021. (Yes, I was a ‘triple threat’.)
And it’s made me realize just how important in-person events still are. In fact, I would argue they are more important than they used to be.
From a vendor perspective, attendance at events was mostly about being seen to be there. ‘Social Proof’ of your standing in the space.
Now it’s a rare opportunity to really engage. And from everyone’s perspective, these events can be the only time teams get together IRL.
This is the first of a few posts (maybe 3 or 4) based on my experience at KM&I. They do include some shameless (but hopefully interesting) product promotion.
But also reference some real conversations that could only have happened at a such a high quality, in-person event.
Episode One: Infodash and the Blade
It’s always good spending time with our friends at Infodash. I’ve known Ted Theodoropoulos for many years. And I’m especially pleased for him that Infodash has done so incredibly well in the SharePoint Intranet space over the last 3 years.
I believe it’s now around 50 AmLaw 200 firms that have chosen Infodash to replace their legacy SharePoint Server-based Intranet.
They clearly have a great perspective on what modern SharePoint Intranet users want and need. And it’s why, from day-one, we’ve made sure the NGAGE Intelligence platform integrates tightly with their solution to deliver a superior analytics and reporting experience for their customers.
Launching the New NGAGE Blade –Enhanced SharePoint Intranet In-Page Analytics
Enhanced In-Page SharePoint Analytics with Scroll Mapping
Firstly, we’ve added a Scroll Map – the type of Heat Map that visualizes how far users are scrolling down your Intranet page. A normal Heat Map (and a Click Map) can report click interactions. But a Scroll Map can tell you what has and hasn’t been seen. It’s a great feature that can inform continuous improvement in your page designs. It will tell you where you’re losing users’ attention – and identify ‘false bottoms’ below which your content is all but invisible.
But that’s actually a very small part of what the new NGAGE Blade brings to the party.
Adding In-Page SharePoint Analytics to the NGAGE Power BI experience
Until now, our SharePoint Analytics experience has been delivered almost solely via Power BI. And that is still a major part of our value proposition: a richly visual, self-service reporting experience covering every SharePoint Analytics and Reporting requirement you can think of.
And it will always be there, ready to create and persist the precise insights you need. And the ‘big picture’ of how your whole Intranet is performing.
But for most Content Owners, the pop-out NGAGE Blade will now be their go-to analytics experience. At their fingertips, without leaving their SharePoint Page, they will have access to essential page-level analytics around the performance of their content.
Complete SharePoint Page Analytics: Metrics, Trends and KPIs for all User Interactions
In addition to the Heat/Click/Scroll Maps they get headline KPIs, metrics and trends in relation Internal and External Visitors, Browsers and Devices, Page Load Times and Time on Page by any date range and by any User Profile attribute, be that Office location Practice Group, Job Title, whatever.
But perhaps the coolest feature is the reporting around SharePoint Page Interactions. Counting your Page Views and Unique Visitors is important.
But that’s base level. What you really want to know is what users do after they land. The Heat, Click and Scroll give you great insights.
But the Blade goes further, providing detailed metrics around how users are interacting with your SharePoint Web Parts, your Links, the SharePoint Search box and any and all of the AI tools you’ve made available on your SharePoint page.
It’s genuinely holistic. And really ‘connects’ content owners with the user experience they’re delivering.
Making the NGAGE SharePoint Analytics tool accessible across the arganization
And all of this can be made available to anyone in your organization. They don’t need to be a Site Collection owner. They don’t need a Power BI License. You can simply make the blade available to whoever needs it.
However…… if they do have a Power BI license (and appropriate permissions) they will have direct click through to the full NGAGE Power BI SharePoint Analytics and reporting experience.
Strengthening Collaboration with Infodash and Future Legal SharePoint Intranet Analytics Projects
Why Events Like KM&I Matter More
Conclusion
After the pandemic I wondered if in-person events would cease to be a thing. But I believe an unexpected consequence will be that they bounce back to at least where they were.
I’m already looking at our event schedule for next year. Unlike the very big vendors we can’t do every legal tech event. We will have to be selective. But I’m already looking forward to putting the KM&I for Legal 2026 in the diary.