Leveraging Azure AI Services to provide unique insights into the ‘emotional state’ of your organization
Leveraging Azure AI Services to deliver a groundbreaking application
NGAGE can provide uniquely deep insights into the state of your organization using Sentiment Analysis and Opinion Mining. And, no, it doesn’t involve surveys. In fact, NGAGE delivers with zero marginal effort from anyone. Because it uses Artificial Intelligence (AI) to interpret the thousands of conversations that are happening every day inside your organization in Microsoft Teams. And that’s now where your organization expresses itself.
It’s undeniable. How we feel has a massive impact on our performance. If we feel positive, we deliver more and better. And that statement works at individual, team and organizational level. So how is your organization feeling right now? Are you relying on those surveys that nobody really wants to complete and whose data is already out-of-date? Or on casual observation and anecdote? And how valid can that be in a large, distributed business? The truth is that, without Sentiment Analysis, you are all but blind.
NGAGE Intelligence is a leading provider of Behavioral Analytics for Intranets and Client Portals. As our name implies, we’ve always been rooted in Employee Engagement and how analytics can be used to measure and improve it. Now also armed with Sentiment Analysis we believe NGAGE can enable important innovations in this field.
With NGAGE you can always know what topics are trending across your organization. But whether it’s purely organic or in the context, for example, of M&A activity, it’s especially important to know how well communications are being received in the context of major change. With NGAGE you can track the level of ‘noise’ and range of sentiment and opinion around specific internal initiatives and external events affecting the firm.
With NGAGE you can see the level and mix of Positive, Negative and Neutral Sentiment across your organization.
And, essentially, you can identify segments of your organization where Sentiment is trending negatively. Meaning high risk in terms of engagement, retention and performance.
And now you can intervene. Early and accurately. Because it’s real-time. And because you can drill down to the specific conversation Subjects identified by AI to be associated with that Negative Sentiment – globally and within an organization segment. And you can drill down further to see the full range of Opinions expressed in relation to those Subjects.
Everything you want from an Enterprise-Class Sentiment Analysis Analytics tool
NGAGE generates and processes Sentiment and Opinion data – with full regard for security and privacy – and visualizes it in interactive Power BI Reports. These allow analysis by practice group, department, office location and any other available segmentation. With NGAGE you can literally see how your organization is feeling.
Visibility of Sentiment Analysis and Opinion Mining data can be restricted to a specific existing Active Directory Groups or to a new dedicated Group.
Every night, MS Teams Channel/Private Message and User Profile data are sent to Microsoft’s Azure Cognitive Services. This provides the NLP (Natural Language Processing) that is fundamental to Sentiment/Opinion Analytics. NLP is the branch of AI concerned with understanding text in much the same way humans can. And, at scale and in relation to unstructured communication, in a way that humans simply cannot.
The message text is discarded and only the sentiment and opinion data that has been distilled by NLP is sent to and processed by the NGAGE Analytics platform. Note this is hosted securely in your own Azure environment. The data is then pushed to the NGAGE Tabular Cube which feeds the out-of-the box Power BI reports and provides for sophisticated custom reporting.
3-Step Data Journey: From Tracking to Insights
NGAGE tracks data from various sources using Microsoft APIs and script injection for comprehensive tracking. It also provides APIs for easy integration and tracking of custom apps hosted on Microsoft Site, Teams, or PowerPlatform apps and flows.
NGAGE stores data on your cloud tenant efficiently, ensuring high availability, security, and performance. By following Azure best practices, it scales down plans to save costs, and allows users to configure and decide what data to track based on their needs.
NGAGE uses the star schema model for its ETL process, optimizing data cleaning and organization for tabular cubes. This flexible ETL runs independently on integration services, allowing hosting on VMs or serverless environments, and the cubes can be hosted in analysis services, making them accessible to any reporting tools.
Interested in a specific point solution? Want to discuss the strategic potential of our NGAGE Intelligence analytics platform? Please do get in touch. You’ll find us very responsive.
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