NGAGE for SharePoint Online

Deep Usage and Search Insights for Portal and Site Owners

NGAGE gives you the essential insights and metrics you need to measure and improve User Adoption and Engagement across your SharePoint Online environment.

It uses multiple techniques to capture a time-stamped record of every user’s interaction with your SharePoint Online environment.

This data is presented in a substantial, richly visual Power BI Reporting Suite with around 25 KPIs (Key Performance Indicators) and over 50 in-depth reports.

As they can be scoped simply to any date range, any type of user and any Site, these out-of- the-box reports will probably deliver on > 90% of your use cases.

And when they don’t it’s almost as simple to create and share the exact custom reports you need.

That’s because Microsoft Power BI is an intuitive, easy-to-learn reporting and publishing tool. And because NGAGE’s ‘Cube’ contains hundreds of pre-built calculations that you can simply ‘drag and drop’ to create the exact report you want.

In addition to the Power BI experience, NGAGE ships with real-time Click and Heat Maps that support UI design by showing you exactly how users are interacting with pages.

Take a Tour of NGAGE for SharePoint Online

  • NGAGE provides Farm/Portal Owners and Governance teams with a deeply drillable ‘top down’ view of how their SharePoint estate is growing and changing and where governance can be improved – for example around Site Creation, Inactive Sites and the adoption and performance of Site types.
  • NGAGE provides Farm/Portal Owners and Governance teams with a deeply drillable ‘top down’ view of how their SharePoint estate is growing and changing and where governance can be improved – for example around Site Creation, Inactive Sites and the adoption and performance of Site types.
  • NGAGE provides rich reporting around who, how and when people interact with Sites and Content so that Owners can continuously improve the value they deliver to their various audiences. Who visits your site? From where and with which device/browser? How long do they stay? How do they navigate around the site and what content do they choose to consume or ignore? And how fast does it load? Note this capability is supplemented by NGAGE’s in-page, real-time Click and Heat Map functionality.
  • NGAGE provides rich reporting around who, how and when people interact with Sites and Content so that Owners can continuously improve the value they deliver to their various audiences. Who visits your site? From where and with which device/browser? How long do they stay? How do they navigate around the site and what content do they choose to consume or ignore? And how fast does it load? Note this capability is supplemented by NGAGE’s in-page, real-time Click and Heat Map functionality.
  • NGAGE provides rich reporting around who, how and when people interact with Sites and Content so that Owners can continuously improve the value they deliver to their various audiences. Who visits your site? From where and with which device/browser? How long do they stay? How do they navigate around the site and what content do they choose to consume or ignore? And how fast does it load? Note this capability is supplemented by NGAGE’s in-page, real-time Click and Heat Map functionality.
  • NGAGE provides rich reporting around who, how and when people interact with Sites and Content so that Owners can continuously improve the value they deliver to their various audiences. Who visits your site? From where and with which device/browser? How long do they stay? How do they navigate around the site and what content do they choose to consume or ignore? And how fast does it load? Note this capability is supplemented by NGAGE’s in-page, real-time Click and Heat Map functionality.
  • NGAGE provides rich reporting around who, how and when people interact with Sites and Content so that Owners can continuously improve the value they deliver to their various audiences. Who visits your site? From where and with which device/browser? How long do they stay? How do they navigate around the site and what content do they choose to consume or ignore? And how fast does it load? Note this capability is supplemented by NGAGE’s in-page, real-time Click and Heat Map functionality.
  • NGAGE provides rich reporting around who, how and when people interact with Sites and Content so that Owners can continuously improve the value they deliver to their various audiences. Who visits your site? From where and with which device/browser? How long do they stay? How do they navigate around the site and what content do they choose to consume or ignore? And how fast does it load? Note this capability is supplemented by NGAGE’s in-page, real-time Click and Heat Map functionality.
  • In support of both Communications and Knowledge Management agendas NGAGE provides deep information around who, where, when and how people choose to create, upload and modify content in SharePoint Lists and Document Libraries.
  • In support of both Communications and Knowledge Management agendas NGAGE provides deep information around who, where, when and how people choose to create, upload and modify content in SharePoint Lists and Document Libraries.
  • Especially where SharePoint is being used as a DMS and hosting proprietary/confidential data there is often an ‘audit’ requirement. To know exactly what any named user has done. To know exactly who and how and when any piece of content has been touched. To know who has not complied with a specific requirement, for example, to download an important document. NGAGE means you are never more than a few clicks away from the answers you need.
  • Especially where SharePoint is being used as a DMS and hosting proprietary/confidential data there is often an ‘audit’ requirement. To know exactly what any named user has done. To know exactly who and how and when any piece of content has been touched. To know who has not complied with a specific requirement, for example, to download an important document. NGAGE means you are never more than a few clicks away from the answers you need.
  • However much you invest in UI design and information architecture it’s often users’ satisfaction with their Search experience that will define the real and perceived value of a portal. NGAGE tracks user behaviour and outcomes in relation to Search Terms, Search Results, Execution Speed, Refiners, Result Sources and Result Selection/Position and provides the insights you need to keep improving the user experience.
  • However much you invest in UI design and information architecture it’s often users’ satisfaction with their Search experience that will define the real and perceived value of a portal. NGAGE tracks user behaviour and outcomes in relation to Search Terms, Search Results, Execution Speed, Refiners, Result Sources and Result Selection/Position and provides the insights you need to keep improving the user experience.
  • However much you invest in UI design and information architecture it’s often users’ satisfaction with their Search experience that will define the real and perceived value of a portal. NGAGE tracks user behaviour and outcomes in relation to Search Terms, Search Results, Execution Speed, Refiners, Result Sources and Result Selection/Position and provides the insights you need to keep improving the user experience.

Product Architecture

NGAGE is hosted securely in your own Azure subscription. It uses several of Azure’s PaaS (Platform as a Service) features to capture and process data about your SharePoint Online environment and how it is being used.

  • Azure Functions
    • to sync with Azure Active Directory and maintain a rich and accurate profile of your authenticated user population
    • to crawl and maintain a definition of your SharePoint topology in terms of Web Apps, Site Collections, Sites and Lists
  • Remote Event Receivers and some Management Activity API capabilities to track all user interactions with Lists and Document Libraries
  • JavaScript injection to track Site/Page visits, in-page Clicks and to capture detailed information around Search behavior. Both Classic and Modern Pages are supported
  • Azure Service Bus to provide virtually unlimited messaging scalability and resilience
  • Azure Data Factory to populate the Data Warehouse
  • Azure Analysis Services to host a Cube comprising hundreds of Measures, KPIs, Dimensions and Attributes
  • Microsoft Power BI to share out-of-the-box and custom reports, with access controlled by Row Level Security.