NGAGE for Microsoft Teams
Insights and Metrics to Support Adoption of Microsoft Teams
NGAGE gives you the insights and metrics you need to understand, improve and sustain your organization’s adoption of and engagement with Microsoft Teams. Note this includes all collaboration in SharePoint Online sites via Teams.
You can identify which segments of your organization (e.g. by Department, Office Location and/or Job Title) are less engaged than others – and which features are being underutilized – and so where training and evangelism may be required. And, critically, track the effectiveness of your interventions.
You can identify high performing Teams and Channels and their top influencers so you can develop a ‘best practice’ model that works for your organization’s unique culture.
You can give Team Owners access to analytics for their own teams so they can identify and reach out to inactive or relatively disengaged Members.
As with all NGAGE products these insights are delivered in a richly visual Microsoft Power BI reporting suite that is simple to tailor to the specific needs of each stakeholder group.
Take a Tour of NGAGE for Microsoft Teams
Product Architecture
NGAGE for Microsoft Teams is hosted securely in your own Azure subscription. It uses several of Azure’s PaaS (Platform as a Service) features and Office 365 APIs to capture and process data about your Microsoft Teams environment and how it is being used.
- Azure Functions to sync with Azure Active Directory and maintain a rich and accurate profile of your authenticated user population.
- Graph, Office 365 Report and Management Activity API’s to source Owner, Member and basic behavioral information.
- Remote Event Receivers to track all user interactions with Team (SharePoint) Files.
- Azure Service Bus to provide virtually unlimited messaging scalability and resilience.
- Azure Data Factory to populate the Data Warehouse.
- Azure Analysis Services to host a Cube comprising hundreds of Measures, KPIs, Dimensions and Attributes.
- Microsoft Power BI to share out-of-the-box and custom reports, with access for Team Owners optionally controlled by Row Level Security.