Long-Term Partnerships in Legal Tech
I make sure to connect with Ragav Jagannathan at every legal tech event I attend.As a fellow founder sponsor of KM&I, this was never going to be an exception.
We’ve been partnering for 4 years now. We first teamed up at a 2000+ attorney firm where his company (KLST) were building a sophisticated SharePoint Online intranet. The firm’s CKO had called us in to make sure they had comprehensive analytics in place before ‘go live’. After all, telemetry is never more important than at launch.
Beyond the Typical SharePoint Intranet at KM&I
An Intelligent Intranet in Action: Dickinson Wright’s Transformation
One of the best things I saw at KM&I was Ragav’s breakout session – “Lessons from Dickinson Wright’s Intelligent Intranet Transformation” delivered in major part by Jadin Tredup, DW’s Senior Data Scientist.
He demoed how their SharePoint Intranet (built by KLST) had been transformed with KLapper into:
- An AI-powered knowledge hub
- A system delivering personalized answers
- A platform automating key attorney administrative tasks
We will continue to offer point analytics solutions including:
- For SharePoint.
- For MS Teams.
- For AI.
Truth is, they’re all sneakily integrated anyway.
For example,
- you can’t offer a full MS Teams analytics solution without embracing the fact that when users share files through MS Teams, they’re using SharePoint.
- And you can’t report on AI usage without also registering where those tools are being published and accessed - most often in MS Teams and SharePoint.
- And even if you just own one SharePoint page in a big intranet, you don’t care so much about visitor counts.
What you really care about is:
- What each visitor does when they land
- Which Web Parts do they interact with?
- What articles are they reading (even when they don’t otherwise interact)
- What do they search for when they can’t find it on the page?
- And, now, how are they using the AI tools that you’re surfacing there?
The Future of Legal Digital Workplaces
There’s no way I would have caught this demo in any other setting than an in-person event. Ragav described it as both an ‘AI-powered knowledge hub’ and an ‘Intelligent Intranet’. But maybe by next year’s KM&I event, what Dickinson Wright have will simply be remembered as one of the first examples of a modern Digital Workplace in a big law firm.
We hope so. We love our best-of-breed point solutions. But we’ve been championing the integrated Digital Workplace concept for quite some time now. Maybe we went early and missed opportunities? Who knows? But It’s great to see innovators like KLST and Dickinson Wright moving the dial.
FAQs
1. What is an AI-powered legal intranet?
An AI-powered legal intranet is an integrated Digital Workplace that combines traditional SharePoint or Teams-based intranets with AI tools, chatbots, and intelligent search to deliver personalized answers, automate attorney workflows, and surface relevant knowledge.
2. Why are SharePoint analytics important for law firms?
SharePoint-based intranets are serious business tools in major law firms. Providing access to key applications and the firm’s knowledge assets they are an important platform for driving individual and collective productivity across diverse, distributed practice groups.
As such, they require a serious focus on great design and continuous improvement that can only be sustained with comprehensive, sophisticated SharePoint analytics.
3. How does NGAGE for AI integrate with KLapper?
NGAGE for AI provides comprehensive analytics around KLapper-built AI agents:
- Usage metrics
- Prompt performance
- Token usage
- User Feedback and Satisfaction
- Errors
- Data Accessed
- Publishing and access points within SharePoint and MS Teams
This helps KM, innovation, and IT teams track how KLapper agents are being used across the digital workplace, how they perform and, critically, compares them with all other AI agents that have been deployed.
4. Why do SharePoint, MS Teams, and AI analytics need to be integrated?
Because employees don’t use these tools in isolation.
- Sharing files in Teams = SharePoint usage
- Publishing AI tools often happens inside SharePoint or Teams
- User journeys flow across all three platforms
Integrated analytics provide a single, accurate view of what users are doing across the entire digital workplace.
5. What is a modern Digital Workplace in the legal industry?
A modern legal digital workplace unifies SharePoint, Teams, AI tools, and knowledge systems into one cohesive experience. It allows attorneys to:
- find information quickly
- use AI to answer routine questions
- collaborate seamlessly
- work securely from anywhere
Analytics tie it all together by showing what works, what doesn’t, and what needs improvement.
6. How do in-person legal tech events help digital workplace innovation?
In-person events like KM&I create rare opportunities to see live demos from multiple vendors, and share the real-world use cases of multiple organizations, and uncover otherwise invisible integration and partnership opportunities.
7. Can firms start with just SharePoint analytics or AI analytics?
Yes. NGAGE supports best-of-breed point solutions—whether for SharePoint, Teams, or AI. But the strongest insights come when firms combine them into a fully integrated analytics ecosystem.
8. How can law firms decide where to begin their analytics journey?
Most firms start where they have the biggest gap:
- Poor intranet adoption → SharePoint analytics
- No visibility into collaboration → Teams analytics
- Launching AI tools → AI agent analytics